hczy Terms and Conditions

1 Definitions and Applicability

1.1 Definitions

The following terms used in these terms and conditions have the meanings set out below:

• "hczy" or "Platform" — refers to the hczy.cam website and all its associated services.
• "User" or "Member" — any person who has registered with hczy or is using the platform.
• "Account" — each member's own personal gaming account.
• "Bonus" — any promotional funds or free spins granted by the platform.
• "Wagering Requirement" — the betting amount condition that must be met to make bonus funds withdrawable.

1.2 Applicability

These terms and conditions apply to all services on the hczy platform. Separate terms may apply to specific promotions and will act as a supplement to these main terms. Where a conflict arises between the two, the specific promotion terms will take precedence.

2 Eligibility and Registration

2.1 Age Limit and Eligibility

The following conditions must be met to register and participate on the hczy platform:

• You must be at least 21 years of age.
• You are registering as a voluntary individual.
• Funds deposited into your account must come from a legitimate source.
• You are not on any self-declared or court-ordered gambling exclusion list.

2.2 One Account Policy

Only one account is permitted per person. Creating multiple accounts using the same device, IP address or payment method is strictly prohibited. Violating this rule will result in all associated accounts being closed and any earned bonuses being forfeited.

2.3 Accuracy of Information

All information provided at registration must be completely true and accurate. hczy reserves the right to carry out identity verification (KYC) at any time. Providing false information may result in permanent account closure.

3 Account Management

3.1 Account Security

Keeping your login credentials (username and password) confidential is entirely your responsibility. Allowing or permitting another person to use your account is prohibited. If you suspect unauthorised access to your account, notify our support team immediately.

3.2 Account Suspension or Closure

hczy reserves the right to suspend or close an account in the following circumstances:

• Evidence of a breach of the terms and conditions is found.
• Fraudulent or deceptive activity is suspected.
• Evidence of bonus abuse is found.
• The account has been inactive for an extended period of time.

3.3 Voluntary Account Closure

Any member may request to close their account via live chat or email. Any verifiable balance may be withdrawn before the account is closed, however bonus balances will be forfeited.

4 Deposits and Withdrawals

4.1 Deposit Rules

Funds may be deposited on the hczy platform using the following methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳200 (for each method). Deposited funds are generally credited to the account instantly.

4.2 Withdrawal Rules

The following conditions must be met to make a withdrawal:

• The minimum withdrawal amount is ৳500.
• Withdrawals can only be made using the same method that was used to deposit.
• Processing a request generally takes 15 minutes to 2 hours.
• KYC verification must be completed before making a withdrawal.

4.3 Currency and Conversion

hczy processes all transactions in Bangladeshi Taka (BDT/৳). Transactions in foreign currencies are not accepted. No currency conversion fee applies.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit up to a maximum of ৳5,000. The following conditions must be met to receive this bonus:

• Wagering requirement: 25 times (25x) the bonus amount.
• Wagering must be completed within the specified time from the date the bonus is claimed.
• Each member may receive the welcome bonus once only.
• The bonus balance cannot be withdrawn until the wagering requirement has been completed.

5.2 General Bonus Terms

The following general terms apply to all bonuses and promotions:

• Multiple bonuses cannot be claimed at the same time unless specifically permitted.
• hczy reserves the right to change, suspend or cancel any bonus offer at any time.
• If bonus abuse is suspected, the bonus will be forfeited.
• The VIP programme cashback bonus has its own separate terms.

5.3 VIP Programme Terms

hczy's VIP programme has four levels — Bronze, Silver, Gold and Platinum. The weekly cashback benefit differs for each level. Consistent activity is required to advance to a higher level. Decisions on VIP benefits and level changes are entirely at hczy's discretion.

6 Gaming Rules

6.1 Fair Play Guarantee

All games on the hczy platform are completely impartial and operated by Random Number Generator (RNG) technology. Live casino games are conducted in real time by professional dealers. Game outcomes are not predetermined and no manipulation is possible.

6.2 Technical Errors

If a game is interrupted or an incorrect result is displayed due to a technical error, the round in question may be declared void and the bet will be returned. Winnings from an errored round are not required to be paid.

6.3 Disconnection

If a game is interrupted due to an internet disconnection, that is the member's own responsibility. hczy is not obliged to provide any compensation in such a case. However, where it is possible to determine the game outcome using server logs, a correct settlement will be attempted.

7 Prohibited Activities

The following activities are strictly prohibited on the hczy platform:

• Creating or operating multiple accounts.
• Artificial or coordinated betting activity for the purpose of bonus abuse.
• Depositing funds obtained from illegal or unverified sources (money laundering).
• Attempting to damage the system through hacking, malware or any other technical means.
• Exploiting weaknesses in the platform's systems or algorithms.
• Betting on behalf of or funded by a third party.
• Deliberately using a false identity or documents.
• Harassment or abusive behaviour towards other members.

8 Responsible Gaming

8.1 Our Commitment

hczy places the highest priority on responsible gaming. We believe that gaming is a form of entertainment, not a source of income. The wellbeing and financial security of every member is important to us.

8.2 Self-Restriction Tools

hczy gives every member the ability to control their own play. Members can request the following options through our support team:

• Setting daily, weekly or monthly deposit limits.
• Self-exclusion for a specified period of time.
• Temporary account break or permanent closure.

8.3 Protection of Minors

No one under the age of 21 may use hczy. We are always vigilant in protecting minors and reserve the right to carry out additional age verification in cases of suspicion. For more information on responsible gaming, please visit our Responsible Gaming page.

9 Privacy and Data Protection

9.1 Collection of Personal Data

hczy collects members' personal data solely for the purposes of operating the platform, ensuring security and meeting legal obligations. Data is not sold or shared with third parties.

9.2 SSL Encryption

All data transmission is secured by SSL encryption. Payment information is never stored on our servers and is processed directly through the payment provider.

For more information, please read our Privacy Policy.

10 Intellectual Property

All content on the hczy website — logos, designs, text, graphics, software and other elements — is covered by the exclusive intellectual property rights of hczy. Copying, redistributing or commercially using any content without prior permission is prohibited. Game software is the intellectual property of the respective providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft and others).

11 Limitation of Liability

hczy is not liable for the following:

• Loss caused by internet disconnection or the failure of a third-party service.
• Losses caused by negligent management of a member's account information.
• Not receiving expected profits from gaming.
• Service disruptions caused by circumstances beyond our control.

hczy always strives to maintain a safe and reliable environment and is committed to resolving any issues as quickly as possible.

12 Changes to Terms & Conditions

hczy reserves the right to modify, add to, or cancel these terms and conditions at any time. Members will be notified of significant changes via email or through a notification on the platform. Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions. Therefore, it is recommended that you check this page regularly.

13 Contact Us

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Live Chat: Support available in Bengali 24/7.
• Email: [email protected]

Our support team takes all complaints seriously and is committed to providing a resolution as quickly as possible.