hczy Responsible Gaming — Your Protection Is Our Commitment
hczy believes that entertainment should always be safe and controlled. Use our tools and enjoy gaming in a healthy way.
Why Is Responsible Gaming Important?
hczy has always believed that online gaming should be an enjoyable and controlled entertainment experience. Thousands of players across Bangladesh enjoy live casino, cricket betting, and slot games on our platform every day. But when gaming crosses the line from fun into habit or dependency, that is when problems begin.
Our responsible gaming policy is designed to keep every user protected. We want you to play consciously, within a set budget, and with complete control over your own choices. Below we explain in detail how you can ensure responsible gaming at hczy.
Only those aged 21 or above may register and play at hczy. Age verification is an essential part of our platform. Keeping minors away from all forms of online gaming is our firm commitment.
Our Protection Tools
hczy helps you manage your own gaming habits — here are six powerful tools available to you.
Set Deposit Limits
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately and protects you from going beyond your budget. Reducing a limit is instant, but increasing one requires a waiting period.
Time-Out Break
If you want to take a short break, set a time-out from 24 hours up to 30 days. During this period, logging in to your account or placing any kind of bet will be automatically blocked and cannot be reactivated until the period expires.
Self-Exclusion
If you want to stop playing for an extended period, activate self-exclusion. This allows your account to be closed for a set time or permanently. Any attempt to open a new account while an active self-exclusion is in place will be prevented.
Age Verification (21+)
A minimum age of 21 is required to register at hczy. We may request proof of age at registration or at any stage if needed. Ensuring the protection of minors is one of our highest priorities.
Reality Check Reminders
Set automatic reminders at regular intervals to inform you how long you have been playing and how much money you have spent. These alerts keep you aware of your actual situation and help you make timely decisions.
24/7 Support Team
Our Bangla-speaking support team is with you seven days a week, 24 hours a day. If you have any concerns about your gaming or need help setting up responsible gaming tools, reach out via live chat or email.
Warning Signs of a Gambling Problem
If you notice any of the following signs in yourself or someone you know, help should be sought right away.
- Repeatedly playing to win back lost money ("chasing losses")
- Planning to stop playing but being unable to do so
- Neglecting family, friends, or work time because of gaming
- Borrowing money or taking loans to fund gambling
- Hiding gaming activity from family members
- Feeling restless or anxious when unable to play
- Spending money on gaming instead of daily essentials (rent, food, bills)
⚠️ Is It Time to Seek Help?
If you recognise any of the above signs in yourself, please take action now. Contact our support team at hczy via live chat — we will help you make the right decision with complete confidentiality.
Our email: [email protected]
You can activate self-exclusion or a time-out on your account at any time, instantly. Using these tools is not a sign of weakness — it takes courage.
21+ For those aged 21 and above only.
How to Use Limits and Protection Tools
Activate responsible gaming settings on your account in just a few simple steps.
Log In
Log in to your hczy account and go to Account Settings.
"Responsible Gaming" Section
Find the "Responsible Gaming" option in the Settings menu.
Choose a Tool
Choose from deposit limits, time-out, or self-exclusion — whichever suits your needs.
Confirm
Set your limit and confirm. Changes will take effect immediately.
Core Principles of Responsible Gaming
✅ Healthy Gaming Habits
Following the tips below will keep gaming enjoyable at all times:
- Only play with money that you can afford to lose without it affecting your daily life.
- Set a budget before you play and stick to it.
- Set a time limit and take a break once that time is up.
- Never think of gambling as a source of income — it is entertainment only.
- Avoid playing when you are stressed, sad, or angry.
- Always make spending time with family and friends your priority.
🚷 Protection of Minors
hczy is committed to keeping minors away from gaming.
- Age verification is required at registration — the minimum age is 21 years.
- If there are underage members in your household, use a password lock on your device.
- Do not leave your device unattended without logging out.
- Use parental control software on your browser.
- Any registration suspected to belong to a minor will result in the account being closed immediately.
💰 Financial Control Tips
The minimum deposit at hczy is ৳200 and the minimum withdrawal is ৳500. To maintain financial discipline:
- Set aside only a fixed portion of your monthly budget for entertainment.
- Use the deposit limit tool to automatically manage your budget.
- Review your transaction history regularly.
- Do not be tempted to deposit more just because your winnings are high.
🤝 The Role of Family
If a family member believes someone is gaming too much:
- Discuss your concerns with empathy and understanding.
- Contact the hczy support team to learn about account-related steps that can be taken.
- Seek help from a professional counsellor.
- Address the issue from the perspective of the whole family.
Frequently Asked Questions
Start Your Safe Gaming Journey Today
Play responsibly at hczy. Enjoy our live casino, cricket betting, or slot games — with full control at all times.
21+ For those aged 21 and above only. Play responsibly.