hczy's Privacy Policy

Identity Information

Information you provide at the time of member registration, such as:

• Full name and date of birth
• Email address
• Username and password (stored in encrypted form)
• National ID or passport number (for age verification)
• Current address

Financial Information

Information collected for processing transactions:

• bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history
• Wallet balance and bonus history

We do not directly store any card numbers or complete banking credentials.

Technical and Usage Information

Information collected automatically while you use the platform:

• IP address and device identifier
• Browser type, version, and operating system
• Login time, session duration, and logout time
• Pages visited and links clicked
• Gaming history and betting patterns
• Cookies and local storage data

Communication Information

• Records of live chat conversations
• Complaints or requests sent by email
• All communications related to issue resolution

2.1 — Account Management and Service Delivery

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals
• Awarding bonuses, promotions, and rewards
• Storing gaming history and transaction records
• Managing the VIP program and determining tier levels

2.2 — Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Implementing anti-money laundering (AML) measures
• Monitoring and blocking fraudulent transactions
• Detecting multiple accounts

2.3 — Ensuring Responsible Gaming

• Age verification (confirming 21+ years)
• Monitoring excessive gaming patterns
• Managing self-exclusion requests
• Enforcing deposit limits and session limits

2.4 — Customer Support and Communication

• Resolving your questions and complaints
• Sending important service-related notifications
• Informing you about policy changes
• Informing you about relevant promotional offers (with your consent)

2.5 — Platform Development

• Analyzing and improving the user experience
• Identifying and resolving technical errors
• Planning and testing new features
• Ensuring site security and stability

3.1 — Service Provider Partners

Necessary information may be shared with certain trusted third-party organizations that operate services on our behalf, including payment processing companies, IT and cybersecurity service providers, and game software suppliers. These partners are contractually bound to uphold the same privacy standards.

3.2 — Legal Obligations

We may be legally required to disclose information in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, we will provide only the minimum information legally required.

3.3 — Fraud Prevention

Limited information may be exchanged with other gaming operators or industry bodies to help detect and prevent fraudulent activity, money laundering, or other illegal conduct.

3.4 — Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and your information will remain subject to the same standard of protection.

4.1 — What Cookies Are and How They Are Used

Cookies are small text files stored in your browser. hczy uses cookies for the following reasons:

• Essential cookies: To maintain login sessions and ensure security
• Functional cookies: To remember your language and preferences
• Analytics cookies: To analyze site usage and make improvements

4.2 — Managing Cookies

You can disable cookies by changing your browser settings. However, please be aware that disabling essential cookies may prevent many platform features from working properly, such as staying logged in or saving your preferences.

5.1 — Data Breach Notification

If a security breach occurs and your information may have been compromised, hczy will notify you by email as quickly as possible and provide guidance on the necessary steps to take.

6.1 — Information for Active Accounts

Your information will be retained for as long as your account remains active. During this time, you may request access to, modification of, or correction of your information at any time.

6.2 — After Account Closure

Even after an account is closed or deactivated, certain information will be retained for a defined period for the following reasons:

• Fulfilling legal obligations (such as retaining financial records)
• Dispute resolution and claims processing
• Fraud prevention and keeping self-exclusion in effect

Once the necessary period has passed, retained information will be securely deleted or anonymized.

7.1 — How to Exercise Your Rights

To exercise any of the above rights, please contact us:

• Request via 24/7 live chat
• Write to us by email at [email protected]
• Identity verification through your account will be required

Your request will generally be responded to within 30 business days.

The hczy platform is operated for users aged 21 and above only. We do not knowingly collect personal information from minors or provide services to them. Age verification is mandatory during the registration process.

If it comes to our attention that information from a minor has been collected inadvertently, that information and the associated account will be immediately closed and deleted.

hczy reserves the right to change or update this privacy policy from time to time. In the case of any significant changes:

• The update date on this page will be changed
• A notification will be sent to your registered email address
• A notice may be displayed when you access the platform

If you continue using the platform after the changes, you will be considered to have consented to the new policy.

Related Policies

See the links below to read our other important policies and terms:

• Terms and Conditions — complete terms of use for the platform
• Responsible Gaming — about safe and healthy gaming habits
• About Us — introduction to the hczy platform
• FAQ — frequently asked questions and answers